Senior Administrator

Job Summary:

To be actively engaged in the Maintenance processes for customers. The expectation is that this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience throughout their journey.

This will involve undertaking administration duties relating to the post-sale servicing process stages for various offices, as well as proactively contributing to designing and delivering the most positive experience for customers.

What You’ll Do:

Be an active and positive team member focused on providing the best possible customer experience within the Maintenance process for existing customers. Specifics will include:

• Proactively identify enhancements to processes and contribute towards their implementation
• Identify, understand, and collate customer needs, requirements, and feedback
• Build working relationships by co-operating with and supporting colleagues
• Proactively take ownership for self-development and demonstrate the desire to progress your career.

Who You Are:

• Demonstrates enthusiasm and a positive approach to their working performance
• Be open and able to adapt to change
• Articulate and possess excellent communication skills
• Strong team player who is able to work with limited supervision
• Confident self-starter
• Takes a logical and organised approach to problem-solving
• Has the desire to develop a career within a customer-centric environment
• Has a strong attention to detail and enjoys delivering quality outcomes
• Experience within a life assurance environment would be an advantage, particularly within a Claims team