eGaming Compliance Administrator

Role Description

Positively promote the values and objectives of the organisation. Set personal objectives, always aiming for high performance and standards. Manage your own time and ensure deadlines are met. Work collaboratively and positively as a team member.

Responsibilities and Duties

Team Support and Supervision

• Responsibility for the team mailbox, responding to queries in a priority order and setting up and managing alerts.
• Coordinate the training programme for clients and key role holders.
• Undertake first line Customer Due Diligence reviews and screening in accordance with company procedures, escalating to senior team members.
• Organise Customer Due Diligence bundles for AML/CFT Officer and MLRO review.
• Update and administer the team regulatory responsibilities tracker.
• Oversee the client policy and procedure library for regulated entities.
• Assist with client compliance reviews such as website checks and software approvals.
• Assist with the administration of client audits.
• Update client records.

Client Management and Reporting

• Provide support to the AML/CFT Officers and MLROs with client matters.
• Support the processing of new gambling and cannabis licence applications.
• Support the transferring in of new business.
• Support and assist with the handover of new clients.
• Support the AML/CFT Officers and MLROs to develop and create policies and procedures.

Communication

• Demonstrate collaborative working with the Administration Team on gambling matters.
• Take a positive role in team meetings.
• Be able to adapt to different situations and stakeholders.
• Promote positive working relationships.

Personal Attributes

Behaviours

• Be proactive.
• Represent the organisation at external events and avoid bringing the organisation into negative media.
• Develop your own skills.
• Be responsible for your own self-awareness, be aware of behaviours and how you are perceived by others.
• Develop technical knowledge.

Skills

• Have strong attention to detail.
• Be team-oriented and work collaboratively.
• Strong research skills.
• Organisational and communication skills, both written and verbal.
• Excellent time management skills.
• Adaptable to different situations and events.

Experience

• Experience in the gambling sector is desirable but not essential.